SHIPPING & DELIVERY POLICY

At Naari Jewel, we take great care in preparing and packaging every piece of jewellery. We partner with trusted courier and logistics services to ensure that your orders reach you safely, securely and efficiently.

Dispatch Timelines

  • Ready-to-ship orders are generally dispatched within 1–3 working days after the order has been successfully confirmed.
  • Custom-made, personalised, made-to-order or specially crafted jewellery may require additional processing time. The estimated dispatch timeline, where applicable, will be communicated on the product page or at the time of purchase.
  • Orders placed on Sundays, public holidays or non-working days will be processed on the next working day.
  • Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided while placing your order.

Delivery Timelines

  • Once dispatched, orders are generally delivered within 3–7 working days, depending on your delivery location and courier service availability.
  • Delivery timelines may vary based on your PIN code, location and the products ordered.
  • Deliveries to remote or non-metro locations may require additional time.
  • Any estimated delivery date displayed on our website or communicated to you is an estimate and may be subject to circumstances outside the control of Naari Jewel.

Please ensure that you provide a complete and accurate shipping address, PIN code and contact number while placing your order to avoid unnecessary delivery delays.

Shipping Charges

  • Prepaid Orders: [Free shipping across India / Shipping charges as displayed at checkout.]
  • Cash on Delivery (COD): [Free / ₹___ COD charge applicable.]
  • Any applicable shipping or COD charges will be clearly displayed at checkout before you complete your purchase.
  • From time to time, Naari Jewel may offer free shipping as part of promotional campaigns or special offers. The applicable terms will be displayed on our website.

International Shipping

Option A — if you currently ship only within India:

At present, Naari Jewel delivers orders only within India.

International shipping is currently unavailable. We may introduce international delivery in the future, and this policy will be updated accordingly.

Option B — if you plan to offer international shipping:

Naari Jewel may ship select products internationally to supported destinations.

  • International delivery timelines vary depending on the destination, courier service and customs clearance.
  • Applicable international shipping charges will be calculated and displayed at checkout or communicated before order confirmation.
  • Customs duties, import taxes, VAT or other charges imposed by the destination country may be payable separately by the customer unless otherwise specified.
  • International orders may experience additional delays due to customs procedures or local delivery conditions.

Order Tracking

Once your order has been shipped, you will receive a tracking number or tracking link through email, SMS and/or WhatsApp on the contact details provided while placing your order.

You can use the tracking information to check the latest status of your shipment.

Please allow some time after receiving your tracking details for the courier partner’s system to update the shipment status.

If you experience any difficulty tracking your order, please contact the Naari Jewel Customer Support Team at:

Email: [contact@naarijewel.com]
WhatsApp/Phone: [Customer Support Number]

Please keep your Order ID ready so that our team can assist you quickly.

Delays & Exceptions

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Local restrictions
  • Strikes or transportation disruptions
  • Courier or logistics delays
  • High order volumes during sales or festive periods
  • Incorrect or incomplete delivery information
  • Remote or temporarily unserviceable locations
  • Other unforeseen circumstances

If your delivery address becomes unserviceable after your order has been placed, our team will contact you to discuss available alternatives.

Depending on the circumstances, we may request an alternative delivery address, arrange delivery through another available courier partner, or provide an appropriate refund if delivery cannot be completed.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Naari Jewel will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If the outer package appears to be significantly damaged or tampered with at the time of delivery, we recommend that you do not accept the package and contact our customer support team immediately.

If you discover an issue after accepting the delivery, please retain the original packaging and contact us within the timeframe specified in our Return & Exchange Policy.

For damaged, incorrect or missing-product claims, please record and retain a clear unboxing video showing the package being opened from its original sealed condition.

Need Help?

For any questions regarding shipping, delivery or tracking your Naari Jewel order, please contact us:

Naari Jewel

Email: [contact@naarijewel.com]
WhatsApp/Phone: [Customer Support Number]
Customer Support Hours: [Monday–Saturday, 10:00 AM–6:00 PM]
Website: [https://naarijewel.com]

Our customer support team will be happy to assist you with your order.