RETURN & EXCHANGE POLICY

At Naari Jewel, your satisfaction is important to us. We want you to shop with confidence and enjoy every piece of jewellery you purchase from us.

If for any reason you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the conditions mentioned below.

RETURNS

You can raise a return request within 7 days from the date of delivery of your order.

To be eligible for a return:

• The product must be unused, unworn and in its original condition.
• The product must be returned with its original packaging, tags, certificates and accessories, wherever applicable.
• The product must not have been altered, resized, engraved, customised or damaged after delivery.
• The return request must be submitted within the applicable return period.

Products purchased during promotional offers, sales, discounts, combo offers or other special campaigns may have different return conditions. Any such conditions will be mentioned on the relevant product or offer page.

RETURN CONDITIONS

Before submitting a return request, please ensure that:

• The jewellery has not been worn, used, altered or damaged.
• All original tags are attached and intact.
• The original jewellery box and packaging are available.
• Any certificates, authenticity cards, complimentary items or accessories supplied with the order are also returned.
• The product is securely packed before being handed over to the courier partner.

An unboxing video is required for claims involving damaged products, incorrect products, missing products or missing items.

The video should clearly show the package being opened from its original sealed condition and should clearly display the product and the issue being reported.

Naari Jewel reserves the right to reject a return if the returned product does not meet the above conditions.

INITIATING A RETURN REQUEST

To request a return:

1. Contact the Naari Jewel customer support team at [contact@naarijewel.com / WhatsApp Number] within 7 days of receiving your order.
2. Provide your Order ID and the mobile number or email address used while placing the order.
3. Mention the product(s) you would like to return and provide the reason for your return.
4. Where requested, provide clear photographs of the product, packaging and tags. For damaged, incorrect or missing-product claims, please also provide the unboxing video.
5. Once your return request has been reviewed and approved, our team will provide instructions regarding pickup or shipment of the product.
6. Please securely pack the product along with its original packaging, tags, certificates and any complimentary items received with the order.

All returned products will undergo a quality inspection after they are received by Naari Jewel.

REFUNDS

Once the returned product has been received and successfully passed our quality inspection, we will initiate your refund.

Refunds will generally be processed within 7–10 working days after successful verification of the returned product.

Prepaid Orders

For orders paid online using UPI, credit/debit card, net banking, wallet or another supported online payment method, the refund will generally be processed to the original payment method.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

Cash on Delivery (COD) Orders

For eligible Cash on Delivery orders, the refund may be processed to the customer’s bank account or UPI ID after the necessary details have been provided and verified.

Shipping Charges

Original shipping charges, COD charges, gift-wrapping charges or other service charges, where applicable, may not be refundable unless the return is due to an incorrect, damaged or defective product supplied by Naari Jewel.

NON-RETURNABLE ITEMS

For hygiene, customisation and product-integrity reasons, certain products may not be eligible for return or exchange.

These may include:

• Custom-made or personalised jewellery
• Engraved jewellery
• Jewellery altered or resized at the customer’s request
• Products damaged due to misuse or improper handling
• Products showing signs of wear
• Products without original tags, packaging or applicable certificates
• Gift cards or vouchers
• Products specifically marked as “Non-Returnable” or “Final Sale”
• Clearance products where the product page specifically states that returns are not available

Products that are damaged due to normal wear and tear, improper storage, accidental damage, exposure to chemicals, perfumes, water or other external factors will not ordinarily qualify as returns.

EXCHANGE POLICY — WITHIN 7 DAYS

Naari Jewel offers exchanges on eligible products when an exchange request is submitted within 7 days from the date of delivery.

An exchange may be requested in situations such as:

All products submitted for exchange must meet the same product-condition requirements applicable to returns.

If the requested replacement product or variant is unavailable, our customer support team may offer another available option or provide an eligible refund/store credit, depending on the circumstances.

Price Difference on Exchanges

If you choose a replacement product with a higher price than your original product, you will be required to pay the difference in price.

If the replacement product has a lower price, the difference may be refunded or provided as store credit, depending on the applicable exchange conditions.

INITIATING AN EXCHANGE REQUEST

To request an exchange:

1. Contact our customer support team at [contact@naarijewel.com / WhatsApp Number] within 7 days of receiving your order.
2. Provide your Order ID and registered mobile number or email address.
3. Specify the product that you would like to exchange.
4. Mention the reason for the exchange, such as:
   • Damaged product
   • Incorrect product
   • Size issue
   • Different eligible variant/product required
5. Provide clear photographs of the jewellery, packaging and tags where requested. An unboxing video will also be required for claims relating to damaged, incorrect or missing products.
6. Mention the replacement product, size or variant you would like, where applicable.
7. Once your request has been reviewed and approved, our team will provide instructions regarding pickup or return shipment.
8. The replacement product will be processed after the returned item has been received and successfully completed our quality inspection, subject to availability.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take great care while inspecting and packing every Naari Jewel order.

However, if you receive a damaged, defective or incorrect product, please contact us as soon as possible and within the applicable return/exchange period.

Please provide:

• Your Order ID
• Clear photographs of the product
• Photographs of the packaging and shipping label
• An unboxing video showing the package being opened from its sealed condition
• A brief description of the issue

After verification, we will assist you with an appropriate replacement, exchange or refund.

CANCELLATION OF RETURN OR EXCHANGE REQUEST

If you wish to cancel a return or exchange request that you have already submitted, please contact our customer support team as soon as possible.

If the pickup or replacement process has already been initiated, cancellation may not always be possible.

NEED HELP?

We’re here to make your shopping experience with Naari Jewel as smooth and enjoyable as possible.

If you have any questions regarding returns, exchanges or refunds, please contact us:

Naari Jewel

Email: [contact@naarijewel.com]
WhatsApp/Phone: [Customer Support Number]
Customer Support Hours: [Monday–Saturday, 10:00 AM–6:00 PM]
Website: [https://naarijewel.com]

Our customer support team will be happy to assist you with your return, exchange or refund request.