PRIVACY POLICY

Last Updated: [Insert Date]

This Privacy Policy describes how Naari Jewel (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from [https://naarijewel.com] (the “Site”), or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Site, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing any of our services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, make a purchase, create an account, contact us, or otherwise interact with Naari Jewel, we may collect certain information about you.

The types of personal information we collect depend on how you interact with our Site and services.

Information You Provide to Us

Information that you directly provide to us may include:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Account information such as username and password
  • Order and purchase information
  • Customer support enquiries and communications
  • Information submitted through forms on our Site
  • Product reviews, feedback, or other information you choose to provide

When you make a purchase, payment information may be collected and processed by our authorised third-party payment gateway or payment service provider.

We generally do not directly store sensitive payment credentials such as your complete card number, CVV, UPI PIN, or internet banking password.

Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your interaction with the Site (“Usage Data”).

Usage Data may include information about how you access and use our Site and account, including:

  • Device information
  • Browser information
  • IP address
  • Network connection information
  • Information regarding your interaction with the Site
  • Pages and products viewed
  • Shopping cart activity
  • Date and time of your visit
  • Referring website or source

We may collect this information using cookies, pixels, tags, and similar technologies.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf.

These may include:

  • Companies that support our Site and services
  • Payment processors
  • Shipping and logistics partners
  • Analytics providers
  • Advertising and marketing platforms
  • Customer communication providers

Any information we obtain from third parties will be treated in accordance with this Privacy Policy and applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide our services and fulfil our contract with you, including to:

  • Process payments
  • Process and fulfil orders
  • Arrange shipping and delivery
  • Send notifications related to your account, purchases, returns, exchanges, or other transactions
  • Create and manage your customer account
  • Facilitate returns, exchanges, and refunds
  • Allow you to post reviews or feedback
  • Provide customer support

Marketing and Advertising

Where permitted and based on your preferences or consent where required, we may use your personal information for marketing and promotional purposes.

This may include sending promotional communications through channels such as email, SMS, WhatsApp, or other communication methods.

We may also use certain information to display advertisements for our products or measure the effectiveness of our advertising campaigns.

You may unsubscribe from promotional communications at any time through the unsubscribe mechanism provided in the communication or by contacting us.

Security and Fraud Prevention

We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

We may also use information to protect our Site, customers, transactions, and business from security threats.

If you create an account with Naari Jewel, you are responsible for keeping your account credentials secure.

Communicating with You

We may use your personal information to provide customer support, respond to your enquiries, resolve complaints, and maintain our relationship with you.

Improving Our Website and Services

We may use information about how customers interact with our Site to:

  • Understand customer preferences
  • Analyse website performance
  • Improve navigation and usability
  • Improve our jewellery collections and services
  • Develop new features
  • Improve the overall customer experience

COOKIES

Like many websites, our Site may use cookies and similar technologies.

Cookies help us operate and improve our Site, remember your preferences and actions, understand how customers use our Site, and analyse website traffic.

Cookies may also be used for advertising and marketing purposes where applicable.

Most browsers automatically accept cookies by default. You may choose to remove or reject cookies through your browser settings.

Please note that blocking or removing certain cookies may negatively affect your experience and may cause some Site features, including shopping cart, account, or checkout functionality, to work incorrectly.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

Such circumstances may include sharing information with:

  • Vendors and other third parties who perform services on our behalf, such as website hosting, payment processing, analytics, data storage, customer support, and order fulfilment
  • Payment gateways and financial institutions for processing transactions
  • Shipping, courier, and logistics providers for delivering your orders
  • Marketing and advertising partners where applicable
  • Professional advisers such as accountants, auditors, consultants, and legal advisers
  • Government authorities, regulators, law enforcement agencies, or other parties when required by applicable law
  • Parties involved in a business transaction such as a merger, acquisition, restructuring, financing, or sale of business assets

We do not sell or rent your personal information to third parties for their independent use.

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not operated or controlled by Naari Jewel, you should review their privacy policies, terms and conditions, and other applicable policies.

We are not responsible for the privacy or security practices of third-party websites or services.

Information that you provide directly to third-party websites or platforms will be governed by their respective privacy policies.

CHILDREN’S DATA

Our products and services are not intended to be purchased directly by children who are not legally capable of entering into such transactions.

We do not knowingly collect personal information from children in a manner prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorisation or consent, please contact us using the details provided below.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable technical, administrative, and organisational measures designed to protect your personal information from unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no security system or method of transmitting information over the Internet is completely secure, and we cannot guarantee absolute security.

We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We retain your personal information for as long as reasonably necessary to provide our services and fulfil the purposes described in this Privacy Policy.

The duration for which we retain information may depend on factors such as:

  • Whether we need the information to maintain your account
  • Whether the information is required to fulfil an order
  • Customer service requirements
  • Fraud prevention
  • Legal and regulatory obligations
  • Tax and accounting requirements
  • Resolution of disputes
  • Enforcement of agreements

When personal information is no longer required, we may delete or anonymise it in accordance with applicable requirements.

YOUR RIGHTS AND CHOICES

Depending on applicable law, you may have certain rights regarding the personal information we maintain about you.

These may include the right to:

  • Request access to information relating to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion or erasure of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a grievance regarding the handling of your personal information

These rights may be subject to limitations and exceptions under applicable law.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

WITHDRAWAL OF CONSENT

Where we rely on your consent to collect or process personal information, you may withdraw your consent at any time by contacting us.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Please note that if certain information is necessary to provide a requested service, withdrawing your consent may prevent us from continuing to provide that particular service.

We may also retain certain information where required or permitted by applicable law.

COMPLAINTS

If you have any questions, concerns, or complaints regarding how we handle your personal information, you may contact us using the details provided below.

We will review your complaint and respond in accordance with applicable legal requirements.

If you are not satisfied with our response, you may have the right to approach the appropriate authority in accordance with applicable data protection law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices, services, technologies, or legal and regulatory requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last Updated” date at the top of the policy.

We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Naari Jewel
Website: [https://naarijewel.com]
Email: [contact@naarijewel.com]
Phone: [Your Customer Support Number]
Address: [Your Complete Business/Registered Address]

For privacy-related concerns or grievances:

Grievance Contact: [Name]
Designation: [Designation]
Email: [Privacy/Grievance Email Address]

We will endeavour to address privacy-related enquiries and grievances in accordance with applicable laws and regulations.